SUPPORT
Delivery & Returns
How we ship wholesale orders across the UK, what to expect on delivery, and how to handle returns or shortages. Edit this page fully in the WordPress block editor.
Delivery
We aim to despatch wholesale orders quickly once payment is confirmed and stock is available. Delivery options shown at checkout depend on your address and order size.
UK mainland
Next-day delivery may be available for eligible UK mainland orders placed before the daily cut-off (typically 2pm). Standard delivery windows are estimates and can vary during peak periods or adverse weather.
Highlands, islands & international
Some destinations have longer lead times or special courier arrangements. Contact our sales team before ordering if you need a quote for Highlands, islands or overseas shipping.
Tracking
Once your order ships, tracking details are shared by email where available. You can also review order status in your trade account.
On arrival
Please check your delivery promptly against the packing note. Note any visible carton damage with the courier where possible, and keep photos of packaging and products if something looks wrong.
- Confirm product names and quantities match your order
- Report shortages or incorrect items as soon as you can
- Store skincare according to the product guidance supplied
Returns
Because we supply cosmetic and skincare products for professional use, returns of opened items may be restricted for hygiene and safety reasons. Unopened products in resaleable condition may be considered for return when we have agreed this in advance.
How to request a return
- Contact us with your order number and reason for return.
- Wait for confirmation and any returns authorisation we provide.
- Pack items securely in original packaging where possible.
- Send using the method we advise — do not return goods without agreement.
Approved refunds or replacements are processed after we receive and inspect the goods. Carriage costs for returns may apply unless the item is faulty or we made an error.
Faulty, damaged or incorrect items
If something arrives damaged, incomplete or incorrect, tell us straight away with your order number and supporting photos. We will arrange a replacement, credit or collection where appropriate.
Need help with an order?
Check your account for tracking, read our FAQs, or contact the team and we will assist.
We'd Love to Hear From You
Have a question about our wholesale pricing, custom formulas, Private Label program, or shipping options? Fill out the contact form, and our sales team will get back to you within 24 hours.